Terms & Conditions

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Placing an Order

When you make a purchase from Friargate Antiques, you are agreeing to buy the selected item at the listed price, as per the terms outlined here.

 The process of ordering is straightforward—simply follow the prompts provided on our website. When you click to purchase on the "Add to Cart" page, you will see whether the item is in stock or on backorder. You finalize your purchase by simply following the prompts on our website 

After your order is placed, we will send you a confirmation email that includes your order details, a payment reference, and the total amount that will be charged to your credit/debit card. Please note that this email is an acknowledgment of your order and not a confirmation of our acceptance of your order.

your order may not be accepted if the item you requested is out of stock.

Important Note on Backorders

If you opt to pay for an item that is on backorder, please be aware that refunds are not available if you decide you cannot wait for the item. Ensure you are comfortable with a potential wait before finalizing a backorder purchase.

For any inquiries related to your orders, please reach out to our Customer Service team via email.

**Shipping and Delivery Terms:**

1. **Delivery Service:**

   By placing an order on our website, you acknowledge that our shipping method is Royal Mail Special Delivery.

2. **Dispatch Days and Cut-Off Time:**

   Our dispatch days are from Tuesday to Friday. Orders placed before 1:30 pm (local time) on these days will be dispatched on the same day. Orders placed after 1:30 pm or on non-dispatch days will be processed on the next available dispatch day.

3. **Delivery Notifications:**

   Once your order is dispatched, Royal Mail will send you notifications via text or email regarding the expected delivery date and time. You will also receive a link allowing you to modify the delivery day or choose to collect the parcel from the post office.

4. **Recipient Responsibility:**

   It is your responsibility to be available at the specified delivery address during the expected delivery time. If you are unable to receive the parcel, you must use the provided link to make alternative arrangements, such as changing the delivery day or arranging collection from the post office.

5. **Lost or Missing Parcels:**

   We are not responsible for any loss or damage to the parcel once it has been dispatched and is in the possession of Royal Mail. If the parcel goes missing due to circumstances beyond our control after dispatch, we are not liable for replacement or refund.

6. **Delivery Address Accuracy:

   It is your responsibility to provide accurate and complete delivery information during the order process. We are not liable for any issues arising from incorrect or incomplete delivery details.

7. **Force Majeure:**

   We shall not be held liable for any delay or failure in delivery caused by circumstances beyond our reasonable control, including but not limited to natural disasters, strikes, or acts of war.

By completing a purchase on our website, you agree to and accept these shipping and delivery terms

**Returns Policy**

1. **Return Period:**

    Must be returned to us within 7 days of receiving your order if faulty.  Please note all items are photographed before being posted.

2. **Condition of the Item:**

   The item must be returned in its original packaging and in the same condition as it was received. We reserve the right to refuse a refund if the item shows signs of use or damage not caused by our handling.

3. **Refund Process:**

   Upon receiving the returned item and verifying its condition, we will initiate the refund process. Please allow a reasonable processing time for the refund to be reflected in your account.

4. **Exclusions:**

   Certain items may be non-returnable or non-refundable due to hygiene or other reasons. This will be clearly stated on the product page.

5. **Refund Amount:**

   Refunds will be issued for the cost of the item less any postage costs and payment gateway fees incurred during the transaction. Please note that these fees are associated with third-party services and are beyond our control.

6. **Return Shipping Costs:**

   Return shipping costs are the responsibility of the customer unless otherwise specified. We recommend using a trackable shipping method to ensure the safe return of the item.

7. **Initiating a Return:**

   To initiate a return, please contact our customer service team for instructions and a return authorization. Items returned without prior authorization may not be accepted.

8. **Lost or Damaged Returns:**

   We are not responsible for items lost or damaged during the return shipping process. Please ensure proper packaging and consider using a reliable shipping service.

9. **Cancellation of Refund:**

   We reserve the right to cancel a refund request if the returned item does not meet the specified conditions or if there is evidence of misuse or intentional damage.

10. **Contact Us:**

    If you have any questions or concerns regarding returns and refunds, please contact shipping@friargateantiques.co.uk

By making a purchase on our website, you agree to and accept these returns and refunds terms.