Placing an Order
When you make a purchase from Friargate Antiques, you are agreeing to buy the selected item at the listed price, as per the terms outlined here.
The process of ordering is straightforward—simply follow the prompts provided on our website. When you click to purchase on the "Add to Cart" page, you will see whether the item is in stock or on backorder. You finalize your purchase by simply following the prompts on our website
After your order is placed, we will send you a confirmation email that includes your order details, a payment reference, and the total amount that will be charged to your credit/debit card. Please note that this email is an acknowledgment of your order and not a confirmation of our acceptance of your order.
your order may not be accepted if the item you requested is out of stock.
Important Note on Backorders
If you opt to pay for an item that is on backorder, please be aware that refunds are not available if you decide you cannot wait for the item. Ensure you are comfortable with a potential wait before finalizing a backorder purchase.
For any inquiries related to your orders, please reach out to our Customer Service team via email.
Shipping and Delivery Terms:
1. U.K Delivery Service:
By placing an order on our website, you acknowledge that our shipping method is Royal Mail Special Delivery. Where an item’s size, weight or value exceeds Royal Mail’s acceptance limits, we will use an alternative fully tracked courier service such as UPS.
2. Dispatch Days and Cut-Off Time:
Our dispatch days are from Tuesday to Friday. Orders placed before 1:30 pm (local time) on these days will be dispatched on the same day. Orders placed after 1:30 pm or on non-dispatch days will be processed on the next available dispatch day.
3. Delivery Notifications:
Once your order is dispatched, Royal Mail will send you notifications via text or email regarding the expected delivery date and time. You will also receive a link allowing you to modify the delivery day or choose to collect the parcel from the post office.
4. Recipient Responsibility:
It is your responsibility to be available at the specified delivery address during the expected delivery time. If you are unable to receive the parcel, you must use the provided link to make alternative arrangements, such as changing the delivery day or arranging collection from the post office.
5. Lost or Missing Parcels:
We are not responsible for any loss or damage to the parcel once it has been dispatched and is in the possession of Royal Mail. If the parcel goes missing due to circumstances beyond our control after dispatch, we are not liable for replacement or refund.
6. Delivery Address Accuracy:
It is your responsibility to provide accurate and complete delivery information during the order process. We are not liable for any issues arising from incorrect or incomplete delivery details.
7. Force Majeure:
We shall not be held liable for any delay or failure in delivery caused by circumstances beyond our reasonable control, including but not limited to natural disasters, strikes, or acts of war.
By completing a purchase on our website, you agree to and accept these shipping and delivery terms
Returns Policy
At Friargate Antiques, we take great pride in the quality of the items we sell.
Every item is carefully inspected, photographed and securely packed before dispatch.
1. Quality Control
Every item is photographed immediately prior to packing to record its condition before leaving our premises. These photographs form part of our quality control process and may be used when investigating claims relating to damage, condition or items received.
2. On Receiving Your Order
We kindly ask customers to inspect their order within 3 days of delivery and notify us as soon as possible of any damage, faults or discrepancies.
Please include clear photographs of:
● The item.
● The internal packaging.
● The outer packaging.
● The courier label (where applicable).
Prompt notification helps us investigate courier claims efficiently.
Once a return has been authorised, we ask that the item is returned within 7 days where reasonably possible.
To help us process your return efficiently, items should:
● Be returned in the same condition as received.
● Include all original packaging, accessories and documentation where applicable.
● Be securely packaged to avoid damage during transit.
3. Change of Mind Returns
If you change your mind, no longer require an item, or simply do not like the colour, pattern or appearance, please contact us before returning the item.
Where a change of mind return is accepted:
● The customer is responsible for the full cost of returning the goods.
● Goods remain the customer’s responsibility until safely received by us.
● We strongly recommend using a fully tracked and adequately insured postal or courier service.
● Items must be returned unused, in their original condition and with all original packaging.
● Any reduction in the value of the goods caused by handling beyond what is necessary to establish their nature, characteristics and function may result in a deduction from any refund, where permitted by law.
4. Faulty, Damaged or Incorrect Items
If an item is faulty, damaged in transit or we have sent the wrong item, please contact us as soon as possible.
Where the issue is confirmed to be our responsibility, we will provide an appropriate remedy in accordance with your statutory consumer rights. This may include a repair, replacement, refund and, where appropriate, reimbursement of reasonable return postage costs.
5. Non-Returnable Items
Unless faulty or not as described, we cannot accept returns for:
● Special order items.
● Bespoke or personalised items.
● Items that have been used, altered or damaged after delivery.
● Items returned without their original packaging where this affects their resale value.
6. Refunds
Once your returned item has been received and inspected, we will notify you of the outcome.
Where a refund is approved, it will be processed using the original payment method within a reasonable timeframe.
7. Your Statutory Rights
Nothing in this Returns Policy affects your statutory rights under UK consumer law, including your rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
If you purchased your item online, by telephone or by mail order, you may have a legal right to cancel your order within 14 days of receiving your goods, subject to any exceptions provided by law (such as bespoke or personalised items). Where this right applies, the customer is responsible for the cost of returning the goods unless the item is faulty, damaged or not as described.
Contact Us
Before returning any item, please contact us with:
● Your order number.
● A description of the issue.
● Supporting photographs where applicable.
You can reach us using the following contact details:
● Email: Shipping@friargateantiques.co.uk
● Phone: 07799407122
● Address: Friargate Antiques, 120 Friar Gate, Derby, DE1 1EX, United Kingdom.
We will advise you of the next steps and provide the appropriate return instructions.
Thank you for shopping with Friargate Antiques. We appreciate your custom and will always do our best to resolve any issues fairly, promptly and professionally.
Copyright © 2026 Friargate Antiques Company - All Rights Reserved.